case study

Let Down by Your Current Same-Day Provider?

Client Situation

A UK engineering business depended heavily on same-day transport to service national contracts. Their previous provider operated primarily through subcontract networks and began showing signs of strain:

Missed collection slots
Incorrect vehicle sizing
Limited communication once goods were in transit
Delivery windows missed due to network delays
Uncertainty around actual Goods in Transit cover

A single failed timed delivery caused operational downtime and contractual pressure. The business needed a provider that could restore confidence immediately.

The Requirement

They required:

Immediate dispatch capability
Guaranteed vehicle suitability
Time-critical delivery compliance
High-value handling procedures
Genuine £100,000 Goods in Transit cover
Direct accountability

They were not looking for the cheapest option — they were looking for reliability.

The TFS Difference

1. Employed Drivers – Direct Control

TFS operates its own fleet with 20 employed drivers, giving:

Predictable availability
Consistent driver standards
ADR-qualified capability
Direct performance management
No reliance on unknown subcontract availability

Fleet capability includes:

Citan & Vito
Sprinter LWB
3.5t Flatbed & Luton tail lift
7.5t curtain sider
18t box vehicles

For national scalability, TFS integrates a vetted wider network — providing extended reach without losing operational control.

2. Dedicated Operations Team

A 7-person office-based operations team manages:

Booking quantification
Vehicle allocation
Risk assessment
Route optimisation
Live traffic monitoring
Client updates

Every booking is assessed for:

Dimensions & weight
Site restrictions
Offload requirements
Risk classification
Time window constraints

This prevents the common failure of misallocated vehicles.

3. High-Value & ADR Capability

Verified £100,000 Goods in Transit cover (policy-backed)
ADR-qualified drivers
Structured high-value handling procedures
Direct-to-destination routing
Controlled handover protocols

No headline-only insurance claims. No ambiguity.

4. Technology & Transparency

Through our Transport Management System:

Live vehicle tracking
Traffic-aware ETAs
Automated delay notifications within client portal
Full movement audit trail

Clients maintain visibility at every stage.

Measurable Results (First 90 Days)

100% on-time performance
Sub-30-minute average dispatch time
Zero loss or damage incidents
Elimination of site downtime caused by transport delays
Improved operational confidence

The Outcome

What began as a replacement provider quickly evolved into a trusted logistics partner.

The client gained:

Direct fleet control
Skilled operational management
Genuine insurance protection
Full transparency
Scalable national coverage

Without the unpredictability of network-only providers.

Been Let Down?

If your current same-day supplier:

Misses collection times
Blames “network availability”
Cannot confirm true insurance cover
Struggles with time-critical compliance
Lacks real operational accountability

We should talk.

TFS Express Logistics combines owned fleet capability, ADR-qualified drivers, experienced operations control, and scalable national coverage — delivering reliability when it matters most.

Contact us today to discuss your same-day requirements.